![]() For example, “continued conversation” means you don’t have to say “OK Google” before every command-even if you speak to a human in between. (For its part, Amazon says that its Echo works with 12,000 devices.)Īssistant is getting better at understanding you, too. “The day we launched Google Home, 18 months ago, we worked with four devices.” Now, he says, Home can control over 5,000 devices. Google has made strides catching up to Amazon ( AMZN) Echo’s dominance in the world of smart-home control (lights, door locks, thermostats, and so on). Maybe this is what we’ll learn in the experiment.” The rest of the news on the Home frontĬhandra also detailed Home’s progress since our last interview a year ago. “Right now, we’re hoping to just let you know whether it worked or not,” he replied. I asked Chandra, therefore, if you’d get a transcript of the call later, so you could see where it went off the rails. CEO Pichai played, for example, this example, where the restaurant receptionist had difficulty with English: Now, can we make that accessible to everyone?” When Duplex failsĬlearly, Duplex is astonishingly good-but even still, it often fails. a very narrow, small number of people can have personal assistants doing all these things for them. “We can democratize a personal assistant. “What we wanted to figure out is, how do we bridge that? How do we bridge this notion that I want a haircut, or I want to order a pizza, but my local pizza joint’s not online? “The reality is that many businesses today are not digital businesses,” he says. After all, as Chandra points out, 60% of businesses today don’t have websites, apps, or any other electronic appointment system. If the not-identifying-itself-as-AI problem goes away, Duplex doesn’t seem nearly as sinister-and its potential seems very bright. And we’re also offering that businesses can opt out of this if they’re not comfortable.” ![]() “The example that Sundar gave today was, ‘Hey, I’m calling on behalf of my client,’ but there are other mechanisms we’re testing to make sure everybody’s comfortable. We’re gonna be spending a bunch of time on different ways we can let the restaurant know. “We want to be very transparent that this is coming from Google. “This is one of the things we want to make sure we’re thoughtful about,” he said. The first is, making sure that the restaurant knows that the call is coming on behalf of the assistant. “There’s a lot of considerations we have to make sure we get right here. Google Vice President Rishi Chandra speaks with Yahoo Finance’s David Pogue. But we found that if we can isolate a couple core use cases-setting an appointment, booking a restaurant reservation, finding opening hours-we think we can build an AI that can do that on your behalf.” “It’s not like you can call anyone and do anything, right? Because the technology’s not there yet. “The way we’re designing this is fairly narrow,” he said. He made clear that the company is aware of the concerns. Shortly after the demo, I interviewed Rishi Chandra, vice president for all things Google Home. Therefore, if this technology slips out into the world, it could be a convenient and powerful tool for scammers, robocallers, Russian influence peddlers, and all kinds of other nasty social hacks. What seems to bother most people was that the human receiving the call doesn’t know she’s talking to an AI entity. Is that a human or a computer? So if we’re at that point, we need to start to have better regulations, greater controls.” It’s indistinguishable from a human being when you’re talking to it. “That was the most amazing AI technology I’ve seen. SO OBVIOUSLY WRONG.”Īnd on “ CBS This Morning,” Salesforce ( CRM) CEO Marc Benioff spoke about it in the context of his call for a new, national privacy law. “This is horrible and so obviously wrong. ![]() “That the many in Google did not erupt in utter panic and disgust at the first suggestion of this is incredible to me,” tweeted Zeynep Tufekci, a University of North Carolina professor. ![]() Not surprisingly, the internet wasn’t delighted. ![]()
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